Strategic Line 2: Smart Operations

Within this project, "Strategic Line 2: Smart Operations" focuses on improving the quality, quantity, and efficiency of public administration services and management processes. This includes the implementation of four new electronic offices, aiming to reduce processing times and significantly enhance the service provided to citizens, while adhering to the highest regulatory standards. This modernisation effort involves a profound simplification and redefinition of internal processes and procedures. By integrating these processes with the common platforms and services of the General State Administration, the goal is to achieve more effective and efficient management. Ultimately, these actions are aimed at building a more agile, efficient, and citizen-oriented public administration. The main objective is to improve the quality, quantity, and efficiency of management and processing services, which will result in reduced processing times and better service. The electronic office, in particular, will be visible to the public, allowing for more streamlined processing and directly benefiting citizens.

The Town Hall has driven this technological modernisation project with the aim of launching a new electronic office designed for the citizen: simpler, more accessible, and adapted to any mobile device. This new platform allows citizens to interact with the Town Hall in a fully electronic manner, offering services such as information on procedures, electronic processing, appointment scheduling, receiving notifications via an electronic mailbox, and checking the status of files through an electronic folder. The electronic office also serves as the digital channel through which the Town Hall can disseminate information via the notice board and the transparency portal, in compliance with legislation. This initiative reflects our commitment to modernisation and adaptation to current needs, offering a more accessible and user-friendly electronic office.

We are convinced of the benefits that this transformation will bring to all our citizens, facilitating a more efficient and accessible interaction with public administration, now also from their mobile devices. This advancement has been made possible thanks to the funding from the NextGeneration-EU programme, which has provided a total of €160,447.00. It is important to note that 100% of these funds come from Next Generation-EU Funds. Additionally, the associated VAT, amounting to €27,846.17, has also been financed by these funds.

Triptyque

Documentation

Technical regulation: LINE 2_TECHNICAL REGULATION.pdf

Spanish report: GP_Strategic Line 2.pdf

Strategic Line 5: Interoperability of Basic Digital Administration Services

Within this project, the Town Hall of La Rinconada proudly announces another milestone in its commitment to innovative electronic administration, marking a significant step in digital transformation. Among the most innovative aspects is "Strategic Line 5: Interoperability of Basic Digital Administration Services," aimed at ensuring the interoperability of services such as electronic registration, electronic notifications, electronic invoicing, and the integration of open files and the Citizen Folder of the state public sector.

This initiative will position La Rinconada as a pioneering municipality in the modernisation and digitalisation of public services. Citizens and businesses can now access updated information on the status of their dealings with this entity through the Citizen Folder of the Government of Spain (https://carpetaciudadana.gob.es), which complements the Public Services Websites.

This strategic advancement has been made possible by prior efforts to optimise and standardise municipal procedures, aimed at improving service efficiency and providing accurate and high-quality information. The adoption of technology in administrative management not only simplifies procedures but also speeds up processes, reducing times and improving accessibility for citizens.

In the current context, public administrations are moving towards greater openness and ease of interaction with citizens. This project reflects the Town Hall's commitment to modernisation and adaptation to current needs, providing channels of communication and access to municipal information from any electronic device. We are convinced of the benefits this transformation will bring to all our citizens.

The total investment in this action amounts to €110,000, fully financed by Next Generation-EU Funds. It is important to note that the VAT, amounting to €19,090.91, has also been fully financed by Next Generation-EU Funds.

Triptyque

Documentation

Technical regulation: LINE 5_TECHNICAL REGULATION.pdf

Spanish report: GP_Strategic Line 5.pdf